FULLFILLMENT & SHIPPING
At Rare Fien, we process orders punctually during regular working hours (Monday, Wednesday & Friday 9am-5pm CST). All orders are shipped via Priority Mail through the United States Postal Service (USPS). We only provide shipping throughout the United States at this time. Once you place an order, you will receive a confirmation email with your order details. When your order has shipped, you will receive an email containing your tracking number. Please note that small processing delays may occur during sales, holidays, and other high-volume fulfillment periods. If you have special requests for different shipping options, rates, or delivery times, please contact us at orders@rarefien.com.
Once an item has been shipped, Rare Fien is not responsible if the item is lost, stolen, or damaged in transit. If a package is lost, stolen, or damaged during shipment a claim can be filed with the shipping service provider used. Packages sent with USPS Priority Mail include insurance up to $100 through USPS. You can file a claim with USPS here, File a USPS Claim: Domestic. Please take care to ensure that all addresses provided are accurate and complete. If you have entered the wrong address by mistake, please reply to your order confirmation email as soon as possible with your correct address. If a package shows that it has been delivered through the tracking number, yet the recipient is unable to locate their package, Rare Fien is not responsible and will not issue a refund or store credit.
RETURNS, EXCHANGES & REFUNDS
All new with tags, secondhand, and vintage items are final sale. We take great care to accurately describe any flaws an item may have. Please read all of the item descriptions and additional information thoroughly prior to purchasing. Vintage and secondhand items are likely to have minor flaws or wear consistent with age. Examples of minor flaws include, but are not limited to: pilling, loose threads, markings, discolorations, and other signs of wear from the past owner/age. Take note that vintage sizing is inconsistent with modern sizing. We provide the vintage sizing within the descriptions but provide a 'Best sizes fit' descriptor and measurements for more accurate sizing. Measurements provide the most accurate guide to ensure you are purchasing the correct fit. If you have any questions regarding a vintage item please contact us at support@rarefien.com or DM us on Instagram prior to your purchase.
In the case that you believe we overlooked a major flaw or defect that was not listed in the item description, please submit a claim within 10 days of delivery receipt. You can submit a claim here: Rare Fien Claim Form. Upon approval of your claim, a return label will be provided by Rare Fien. Once the defective item has been received and inspected, we will issue a full refund and you will be notified by email. Any claims submitted after 10 days of delivery receipt will not be accepted.